Product Design Coach
We are seeking an experienced Product Design Coach to drive the successful introduction of Product Design capabilities within a newly established Product Operating Model (POM) area.
The successful candidate will be responsible for empowering product teams to understand, evaluate and enhance the entire end-to-end product experience.
Main Responsibilities:
* Deliver structured training sessions and workshops on customer-centric design principles, methodologies and tools within the POM framework.
* Create and curate resources such as customer journey mapping templates, persona development guides and best practice documentation to support ongoing learning.
* Collaborate directly with product teams during key phases of product discovery, including user research, journey mapping, prototyping and usability testing.
* Mentor teams in developing the skills and competencies required to effectively operate within the new POM.
Requirements:
* Minimum 5 years of Product Design or Service Design experience, with at least 3 years in a coaching or leadership role.
* Proven track record of conducting user research and applying insights to inform product and service design.
* Familiarity with service design tools and techniques, such as journey mapping and service blueprinting.
* Experience working in cross-functional teams and collaborating with product managers, developers and designers.
Desirable Qualifications:
* Bachelor's degree in Psychology, Human-Computer Interaction, User Experience Design, Service Design or related field.
* Certified User Experience Professional (CUXP) or similar UX certification.
* Design Thinking certification (e.g., IDEO U, IBM Enterprise Design Thinking).