Turn your love of cruising into a dream career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our New Indooroopilly store. If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.
Why You'll Love Working Here
This isn't just a job, it's a crew you'll be proud to sail with. You'll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression and a culture our people rated 94% Great Place to Work, you'll feel right at home from day one.
What You'll Be Doing
As a Cruise Consultant, you'll be the expert guiding customers from "just dreaming" to "bon voyage!", creating cruise holidays they'll never forget.
Your Key Responsibilities
* Quote, book, and invoice cruise bookings and packages with accuracy and flair
* Achieve monthly sales targets and KPIs
* Deliver outstanding service across walk‐in, email, and phone enquiries
* Maximise every opportunity through upselling and cross‐selling
* Monitor and action all relevant mailboxes daily
* Maintain strong product knowledge to confidently recommend the perfect cruise
Who We're Looking For
You're passionate, driven, and love working toward results, especially when travel is involved.
You'll Bring
* Proven customer service experience with exposure to sales targets
* Previous travel or cruise experience (preferred but not essential)
* GDS experience (preferred but not essential)
* A keen eye for detail and strong problem‐solving skills
* The ability to thrive in a fast‐paced environment
* Motivation, organisation, and a love of exceeding expectations
What's In It For You?
Benefits include cruise perks such as opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures, industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe, an exceptional culture and staff benefits such as access to retail, health, and wellbeing discounts, financial planning advice, employee share plan, corporate health insurance discounts with BUPA, internal gym access, wellness initiatives, employee assistance program, social events, paid parental and volunteer leave, and commitment to sustainability and reconciliation.
Equal Opportunity Employer
Cruiseabout is an Equal Opportunity Employer and encourages applications from Aboriginal and Torres Strait Islander peoples, individuals with disability, and diverse cultural and ethnic backgrounds.
Application Process
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from recruitment agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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