Overview
Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine. Part of the Integral Diagnostics (IDX Group), Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation. ABOUT THE ROLE We are seeking a Full Time Medical Receptionist to join our supportive team at Mandurah. You will be the welcoming face and voice of Apex Radiology — supporting patients, referrers, and our clinical teams with high-quality service and efficiency.
Responsibilities
* Welcome patients and manage front-desk responsibilities in a professional and empathetic manner.
* Answer telephone enquiries and respond efficiently and sensitively to patient needs.
* Schedule patient appointments and determine examination requirements.
* Communicate preparation instructions, procedure costs, and billing information clearly to patients.
* Register patients, manage paperwork, and handle billing and EFTPOS transactions.
* Ensure timely and accurate dispatch of reports.
* Perform Medicare and Veterans Affairs claims batching.
* Support other administrative tasks as directed by management.
About You / Qualifications
* Familiarity with patient booking and entry systems preferred but not required (RIS experience highly regarded).
* Strong knowledge of medical terminology preferred but not required.
* High level of professionalism, empathy, and interpersonal communication skills.
* Excellent time management, multitasking, and problem-solving abilities.
* Accuracy in data entry and confident use of Microsoft Office and practice software.
* Cash handling and EFTPOS experience.
* Ability to work independently and collaboratively within a team.
* Willingness to work across multiple sites if required.
Benefits
* Competitive salary with annual reviews to recognize your contributions.
* Paid Parental Leave and Fitness Passport access.
* Employee Discounts on retailers, holidays, health insurance, and more.
* Recognition programs for outstanding performance and dedication.
* Referral bonuses for referring great talent.
* Career advancement opportunities and succession planning.
* Flexible work options for full-time or part-time roles.
* Community and social events with free parking.
IDX Group supports a multicultural and diverse workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
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