Service Advisor Role Overview
We are seeking a skilled Service Advisor to join our team. As a key member of the Dealership, you will be responsible for managing and scheduling repair bookings, handling service related queries from customers, creating job cards and assisting with customer invoicing and purchase orders.
This is an exciting opportunity for someone who is passionate about providing exceptional customer service and has a strong understanding of the automotive industry.
You will work closely with our Volvo Commercial Vehicles Brisbane North dealership, ensuring that our customers receive the highest level of service and satisfaction.
* Manage and schedule repair bookings for customers
* Handle service related queries from customers
* Create job cards and assist with customer invoicing and purchase orders
Your Key Responsibilities
As a Service Advisor, your key responsibilities will include:
• Managing and scheduling repair bookings for customers
• Handling service related queries from customers
• Creating job cards and assisting with customer invoicing and purchase orders
• Updating customers and rebooking appointments for follow up or repairs
• Ensuring technicians have completed repair order information by checking stories, parts, kilometres etc.
• Confirming customers or drivers have signed repair orders to authorise repairs
• Ensuring vehicles are road tested and acceptable in presentation to present back to customers
• Using your expertise to advise and provide guidance to technicians and apprentices regarding customer vehicle concerns
• Working a rotating Saturday roster to provide additional support to customers
Your Future Team
Reporting through the Customer Service Supervisor to the Workshop Manager, you will work in a small team of Service Advisors and Costing Clerks. The greater workshop team of roughly 35 is made up of Mechanics, Auto-Electricians, Trades Assistants and Apprentices.
Who Are You?
We believe that a good mix of both technical knowledge and soft skills will see you succeed in this role, so ideally you will have:
* Previous experience in a similar role
* Automotive industry experience (truck and bus experience would be an advantage)
* Good mechanical knowledge
* Sound computer skills including the Microsoft Office programs
* Strong organisational skills and a proactive working style
* Excellent customer service skills and the ability to work well in a team environment
* Availability to work a rotating Saturday
What's In It For You?
We offer a solid package of compensation and benefits, plus you will enjoy:
* Open plan office and workshop environment with great employee facilities
* Permanent role, Monday to Friday, as well as 1 Saturday of overtime per month
* Opportunity to be part of our Retail bonus scheme
* Generous parental leave program
* Access to Sonder, our Employee Assistance Program, for yourself and your family
* Joining a company where you can forge a long-term career
Please note that we value diversity and inclusion in the workplace and welcome applications from candidates of all backgrounds.