Job Title:
Strategic Product Leader
Role Overview:
The Regulatory Operations Group is responsible for operationalizing AFSA's strategy in regulatory services and education, surveillance, and enforcement.
This role delivers integrated end-to-end regulatory services that support clients through AFSA systems and ensures compliance with AFSA's approach to regulation, which is people-centric, outcomes-focused, harms-based, intelligence-led, and strengths-based.
Regulatory Services provides a range of services, including delivery of the Personal Property Securities (PPS) Program, management of business applications, and frontline service delivery for insolvency and Personal Property Securities Register (PPSR) enquiries, information, and transactions.
The division works to streamline services through process innovation, informed by client needs.
This strategic product leader position is a critical leadership role responsible for product strategy and delivery of improvements, from ideation through to deployment.
The role drives use of data and insights to understand complex problems and harnesses service design principles to deliver a reliable and contemporary user experience.
The position requires demonstrated leadership experience in a technology setting.
It also requires experience in enterprise application development, project/product management, and ability to draw diverse stakeholders together to deliver outcomes.
Digital experience in a regulatory environment is desirable.
Key Accountabilities:
* Provide leadership and manage staff in day-to-day operational activities.
* Ensure effective performance/service delivery, develop and coach staff, foster teamwork, diversity, and information sharing, and provide feedback.
* Negotiate, engage, and manage relationships with internal and external stakeholders to support successful operation and continuous improvement of the PPSR product.
* Lead and drive strategic planning to inform the development of PPSR application, technology, and security roadmaps.
* Drive and report on prioritization of team's delivery plans and acceptance criteria for solutions, ensure alignment with roadmap milestones, and provide sign-off that they have been met.
* Lead user experience research and analysis, measuring organizational performance against performance indicators and benchmarks, and identifying emerging trends or issues through insights from diverse user feedback channels.
* Drive and lead project planning events, and work with team members to ensure sequencing is logical and prioritized to deliver value to users.
* Engage internal and external advisory services to deliver assurance of PPSR activities and operations.
* This includes reviewing the effectiveness of enhancements, supporting regular security assessments, and quality reviews of processes, policies, and artefacts.
* Develop high-quality reporting and documentation to ensure effective communication of key activities to governance committees and the Executive, to facilitate risk-based decision-making.
* Provide well-informed advice to assist with management of sourcing, procurement, negotiation, and contracting strategies that support PPSR operations.
* Identify, evaluate, and manage risks through practical mitigation strategies to support smooth project delivery.
* Work closely with the Director to ensure that overall management and strategic focus of service delivery and projects is in line with relevant plans and policies.