We are seeking a highly skilled Customer Service Specialist to join our retail team in Portland. As a key member of our sales team, you will be the first point of contact for customers, providing expert advice on industrial products and ensuring excellent customer service.
Key Responsibilities:
* Act as the primary point of contact for customers in person, by phone, and email.
* Provide in-depth advice on a wide range of industrial products.
* Maintain a clean, well-stocked, and visually appealing shopfront.
* Collaborate with internal teams to ensure smooth service delivery.
* Uphold safety standards and foster a positive team culture.
* Support warehouse operations and travel to customer sites to service our mini stores.
What We Offer:
* Permanent salary, benefits, incentives & opportunities for career growth.
* Exclusive Perks: Team Member discount card for leading retailers, FREE subscription services & discounted offers from corporate partners.
* Continuous training and professional development opportunities.
* Monday to Friday schedule – enjoy your weekends.
* Guaranteed hours with annual leave and sick leave benefits.
* Team events, celebrations, award recognition and prizes.
* Employee Assistance Program: well-being support for you and your immediate family.
* Successful Referral program – earn rewards for referrals.
* Ability to purchase additional annual leave.
* Generous paid parental leave policy.