Engage with customers in a friendly and approachable manner, tailoring assistance to their unique needs and preferences.
- Leverage your strong customer focus to deliver personalized and exceptional experiences that consistently surpass customer expectations.
- Demonstrate a deep understanding of Vodafone's products, services, and technology offerings to provide well-informed recommendations to customers.
- Foster a positive and dynamic team environment by effectively collaborating with colleagues and sharing valuable insights.
- Maintain a resilient and optimistic attitude, even when confronted with challenges, actively seeking innovative solutions.
- Adhere to a flexible 40-hour workweek schedule, which includes weekends and public holidays on a 7-day rotating roster.
- Utilize your passion for technology to engage customers in meaningful conversations and address their inquiries.
- Contribute to achieving sales targets and KPIs, consistently showcasing your commitment to performance excellence.
- Ensure seamless customer interactions by proficiently using Point of Sale (POS) software and streamlining transaction processes.
**Qualifications and Skills**:
- Demonstrated experience and enthusiasm for providing face-to-face customer service.
- Strong problem-solving abilities, enabling creative thinking to overcome obstacles.
- A genuine passion for technology and an eagerness to share your knowledge with others.
- Previous experience in retail sales, call centers, or relevant customer service roles is advantageous.
- Ability to work both independently and collaboratively as part of a team to ensure successful customer interactions.
- Excellent verbal communication skills that enable you to effectively convey complex concepts to customers.
**Benefits**:
- Competitive annual starting salary of $56,000.
- Ongoing training and support to enhance your skills and knowledge.
- Opportunities for career progression within the retail sector and beyond.
- Employee discount on Vodafone products and services.
**Job Types**: Full-time, Part-time, Casual
**Salary**: $23.26 - $27.63 per hour
**Benefits**:
- Salary packaging
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission
Ability to commute/relocate:
- Wendouree, VIC 3355: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person