OverviewJob details / Role purposeThe Fraud Management Coordinator plays a critical role in safeguarding the business against fraudulent activities across the travel line of business.
This role reports into the Investigations Team Lead and is responsible for managing investigations and fraud identified cases on a daily basis across the Travel Claims and Medical Services portfolio for Australia & New Zealand.
This role is the driving force for managing fraud, and for building a culture around fraud awareness.ResponsibilitiesStrategy & Process DevelopmentDrive a Zero Tolerance fraud policy across the businessDevelop and implement fraud prevention and detection strategies aligned with Allianz Partners\' global standardsIdentify and implement process improvements to enhance fraud detection and recovery outcomesEnsure consistent interpretation and application of Fraud Management Functional RulesFraud ManagementManage fraud cases to reduce claim leakage and fraudulent payoutsCoordinate investigations and ensure timely closure of fraud filesParticipate in the development of a fraud management framework and cultureCollaborate with legal teams and law enforcement on high-value or sensitive fraud casesOperational ExecutionEnsure timely triage and investigation of fraud alerts from various sourcesMaintain and enforce Standard Operating Procedures (SOPs) for fraud referrals and investigationsMonitor and report on KPIs such as fraud referral rate, proven fraud rate, and investigation turnaround timeLeverage data analytics to identify fraud patterns and optimize detection rulesTraining & AwarenessTrain new hires and claims teams on fraud red flags and trendsLead fraud awareness campaigns and maintain a regular training rhythmUpskill fraud management teams on emerging fraud trends and toolsProblem Solving SkillsDemonstrated problem solving ability and decision makingAbility to think outside the square, apply practical learning in order to rectify issues or anticipate problemsIdentify appropriate solution options and provide recommendationAbility to build and manage effective projects, perform effectively within guidelines, make recommendations and decision makingEnsures problems are managed at the appropriate level and seeks to involve others in joint problem solvingExperienceProven experience in fraud investigation or fraud management within insurance or related industriesInitiative and MotivationMotivated self-starter that is proactive and confidentDemonstrated ability to work under pressure, with ability to achieve outcomes, prioritise work, meet deadlines, and be personally motivated and resilientAbility to work autonomously, lead initiatives and drive deliveryCommunication SkillsHigh level of written and verbal communication, and presentation skillsAbility to present to all levels of management and staff with a high level of detailCapacity to influence and negotiate at all levels of management and staffAnalyses, interprets and disseminates information in a manner that is suitable for all employees and key stakeholdersProfessional SkillsHigh level of professionalism, maturity and integrity in interactionsDemonstrated solid customer focusMotivated to succeed in a challenging environmentIntermediate skill level computer literacy with Microsoft Office suitePromotes an overall positive process improvement focusAllianz Group is one of the most trusted insurance and asset management companies in the world.
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Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.
We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
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📌 Fraud Management Coordinator
🏢 Allianz
📍 Brisbane