Join Our Team as an IT Systems Analyst
Are you passionate about providing exceptional customer service and technical support in a energetic corporate environment? We are seeking a talented IT Systems Analyst to join our Brisbane-based team at a leading organisation.
Your Role: As an IT Systems Analyst, you will be the go-to person for our Brisbane corporate team, ensuring smooth operations and resolving technical issues promptly.
What You'll Do:
Respond promptly to technical support requests via various channels.
Diagnose and resolve hardware and software issues.
Research solutions and advise users on appropriate actions.
Log all support interactions and track resolutions diligently.
Collaborate effectively with internal teams to address complex problems.
Who You Are:
You have at least 5 years of experience in a similar role.
Strong customer service skills with effective communication abilities.
Thrive in a fast-paced environment and excel under pressure.
Exceptional problem-solving skills and a proactive approach to challenges.
Embrace feedback and adaptable to change.
Skills & Expertise:
Proficiency in Windows and Mac Operating Systems.
Experience with software deployment and patch management.
Familiarity with VMWare Deployments.
Knowledge of SaaS products and troubleshooting techniques.
Why Join Us:
Collaborative work culture that values innovation and teamwork.
Opportunity to work with cutting-edge technologies in a thriving industry.
Supportive environment that encourages growth and skill development.
Competitive benefits package and career advancement opportunities.
Note: We are an equal opportunity employer and value diversity in our workforce._