The Team:
* This is an exciting opportunity to work as part of a supportive interdisciplinary team providing outpatient clinic and rehabilitation services to patients with a diverse range of aged care and rehabilitation needs.
* Work in a well‐equipped facility.
* Regular supervision and support are provided on a daily basis.
The Role and Service:
* Provide an efficient, courteous, and client‐centred personal and telephone reception service for clients and visitors of the Community Rehabilitation Unit and the Statton Clinic Facility at the Repatriation Centre.
* Ensure timely and accurate administrative and operational support to the team leaders, clinical staff, and the outpatient clinical services to meet the unit's needs, objectives and reporting requirements.
You will need to:
* Provide a reception and telephone service to the clients and visitors of the CRU, the clinics and the Repatriation Centre including sorting and preparing mail and billing information.
* Receive and register client referrals on the Patient Administration System in preparation for triage by intake clinicians and medical specialists and issue acknowledgement letters to referrers and general practitioners as per established procedures.
* Coordinate, book and register appointment attendance for clients of the CRU, clinics and other services as required, send appointment letters, and prepare daily appointment lists and facilitate SMS appointment reminders and confirmation calls as per established procedures.
Note: Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Why Tasmania:
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health and primary healthcare services to the Tasmanian community through more than 300 sites.
Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania's public health system means building strong connections with colleagues and patients, and embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community.
Details of appointment:
Permanent full‐time, day worker position, working 76 hours per fortnight, commencing as soon as possible. Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full‐time, part‐time and casual vacancies.
Salary:
$66,049 to $70,993 per annum. Our Employer 12% superannuation contribution is on top of this amount. Salary range is in accordance with Public Sector Unions Wages Agreement 2022.
Salary Packaging:
Access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates:
* Professional development and accelerated pathways.
* A range of leave entitlements, including study leave and Professional Development Support.
* Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here.
Eligibility:
Note: Please refer to the Application Guide for more information on pre‐employment check.
Download the Statement of Duties and any Associated Documents
* Statement of Duties: Client Services Officer Band 2.
* Application Guide: Department of Health - Applicant Guide.
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1–2‐page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the contact person for detailed information about the vacancy.
Name: Tamika Eastley / Anne BellPosition: Administrative Team LeadersPhone: 6166 7312Email: tamika.eastley@ths.tas.gov.au / anne.bell@ths.tas.gov.au
What it is like working at the Department of Health:
Compassion, Accountability, Respect and Excellence are the key values in the Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania.
Respecting diversity is the foundation of everything the Department of Health does. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
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