Dahlsens Family Group of Companies is a proud, long-standing partner to Australia's builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.
We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.
With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.
ABOUT THE ROLE
* Full-time opportunity + attractive salary + superannuation + working with an awesome team environment
* Free Uniform!!
* Safety Boot Reimbursement
* Be part of a 145-year-old organization that puts its people first and has their best interests at heart
At Dahlsens, we prioritise our customers more than anything else. As an Internal Sales Team Member, you will be the voice of Dahlsens, providing outstanding service to builders who rely on us for quotes and orders. In this role, you will play a crucial part in overseeing the sales process from start to finish, ensuring seamless transactions and exceptional customer experiences. As a valued member of our friendly and positive environment, you will report directly to the Branch Manager and be empowered to always have the customers' best interests. Building strong relationships will be a core aspect of your responsibilities, allowing you to quickly establish a network of connections.
RESPONSIBILITIES WILL INCLUDE
* Efficiently process customer orders and quotes via phone and email
* Prepare accurate and detailed quotes for customer orders
* Follow up with builders to successfully convert quotes into orders
* Proactively monitor orders, promptly communicating any delays to builders
* Review invoices to ensure accuracy at all times
* Monitor stock levels to effectively meet supply and demand requirements
* Utilise a cross-selling approach to promote our comprehensive product ranges to builders
* Maintain a high level of site safety awareness and duty of care for your team, staff, and site visitors
* Demonstrate a proactive, hands-on attitude with a "can do" approach
QUALIFICATIONS AND SKILLS
* Strong background in delivering exceptional customer service
* Understanding of the building process and/or knowledge of building materials and timber (preferred)
* Clear and effective communication skills, both verbal and written
* Meticulous attention to detail and a high degree of accuracy
* Outstanding problem-solving abilities
* Proficiency with IT systems or a quick learner in adapting to new technology
* Previous experience working in a warehouse or storage yard
RECRUITMENT AGENCIES
We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.
PERKS
* Take a day off on your Birthday & still get paid for it (subject to eligibility).
* Free Employee Assistance Program (EAP) for you and your family members.
* Uniform provided so you can look the part when customer facing.
* Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports & more!
* Team member discounts may be available (T&C may apply).
* Be part of something strong, we really are growing together.
* Your contribution is valued and celebrated; the company culture lives this.
* Work with a great bunch of friendly people who want to see you succeed.
PLEASE NOTE The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include a Pre- employment Medical Assessment, National Police and Right to Work checks.
We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.
Only applicants with the Right to Work in Australia will be considered for this position.
If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.
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