We've been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You'll not only get to see your work make a difference, you'll be part of a team working together to help Australians eat and live better every day.
About The Team
Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.
As part of this function, the Quality team ensures our technology is reliable, resilient, and performs at scale. We partner across Product, Engineering, Delivery, and Operations to uplift testing capability and guarantee that Coles' technology works — every time.
About The Role
As a Quality Manager, you will lead a team of Senior Quality Engineers and Quality Engineers to deliver high‐quality testing outcomes across multiple initiatives. You'll define testing strategies, validate requirements, oversee execution, and apply strong quality governance to ensure technology solutions meet functional and non‐functional expectations.
This role combines technical expertise with people leadership to uplift quality practices and enable confident delivery across the technology portfolio.
Key responsibilities
* Quality Operations
o Define and enhance testing methods, tools, and procedures.
o Establish acceptance criteria and testing approaches for agile and waterfall delivery.
o Lead testing strategies across all phases, including planning, execution, and dependency management.
o Analyse test results, highlight risks, and guide remediation and prioritisation.
* People Leadership
o Lead and coach a high‐performing team of Quality Engineers.
o Set clear expectations, drive accountability, and support career growth.
* Governance & Compliance
o Ensure compliance with Coles policies, standards, and regulatory requirements.
o Embed strong governance and manage quality and compliance incidents.
* Key Relationships
o Collaborate with Product, Engineering, Architecture, Delivery, and Operations.
o Manage relationships with external vendor partners.
About You And Your Skills
* Strong experience in software testing across multiple test phases.
* Ability to analyse complex datasets and synthesise findings quickly.
* Proven leadership experience in coaching and developing technical teams.
* Skilled in designing test plans and balancing manual and automated approaches.
* Experience with Agile and Waterfall methods.
* Understanding of retail technology environments and how users interact with systems at scale.
What's in it for you?
* Flexible working options - We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
* Office perks - Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
* Discounts - Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
* Reward through recognition - Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
* Opportunities for learning and development - No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
* Paid parental leave - We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
* Investment in your future - Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About The Recruitment Process
We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitment@coles.com.au
Job ID 174631
Employment Type Full time
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