Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!
Job Description
As Ramp Crew, you will be at the heart of every aircraft turnaround — ensuring each flight operates safely, efficiently, and on time. You will deliver ground handling services on behalf of Star Aviation's customers, maintaining full compliance with safety regulations and service standards.
Your responsibilities include performing below-wing services such as loading and unloading baggage and freight, preparing aircraft for departure, cabin cleaning and operating ground service equipment including pushback tugs, aircraft stairs, GPUs, air conditioning units, water and waste servicing units, and baggage tugs.
Working as part of a high-performing team, you will uphold the highest levels of safety, accuracy, and professionalism to ensure every flight departs safely and on schedule.
Managing aircraft movements
Perform Ramp functions including marshalling aircraft in the ramp environment
Receipt and dispatch of aircraft, inclusive of pushback
Placing chocks and cones around aircraft
Operating aircraft passenger doors, hold doors and relevant hatches
Baggage and Freight handling
Transfer freight and baggage to arrivals bag room area, other gates, and other airlines (this may include working in collaboration with personnel from other GSPs)
Loading aircraft with freight and baggage in full accordance with loading instructions
Providing special handling of baggage, freight, and mail, as required
Collecting, loading, and unloading live animals and dangerous goods on and off aircraft, when necessary
Delivering passenger baggage to the claim area and unloading baggage onto the conveyor system
Courteous, prompt, accurate and careful handling of customer baggage, air freight, and company material
Lifting, loading/unloading, sorting and transfer of baggage, freight, and company material
Cabin Cleaning / Fleet Presentation
Deliver Cabin Cleaning services on behalf of Star Aviation customers in accordance with the Airlines procedures under the direction of the Duty Manager
Cleaning the aircraft interior, including but not limited to seats,sidewalls, ceiling panels, carpet, galleys, and cabin lavatories
Provide oversight of passenger movements across the tarmac, paying particular attention to passenger safety, comfort, and efficiency
Provide support with assisting customers with specific needs, including the use of disabled passenger lifters (DPL)
Politely greeting and interacting with customers during disembarkation, boarding and collection and drop off of Premium Hand Luggage (PHL)
GSE
Operating ground support equipment, including aircraft stairs, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de‐icing units, dollies, and passenger vans, when necessary
Ensure the safe and secure operation of all equipment including refuelling, recharging, daily inspection, and fault reporting
Standards, Compliance and Safety
Ensure all activities are conducted in accordance with relevant policies and procedures
Proactively report any hazards, near misses or events in both Star Aviation as well as relevant client safety management system
Proactively encourage a safe operating environment through all interactions with other personnel
Desired Skills and Experience
Fluent in English, excellent written and verbal communication skills
Competent in the operational requirements of Ground Handling (ideal)
Working understanding of the Aviation Industry
Excellent organisation and time management skills to ensure safe and compliant operations with schedule pressures
Strong ability to multi-task, prioritise and meet deadlines
Customer focus to deliver exceptional service
Ability to adapt to changing priorities and situations
Able to work well in a fast‐paced team environment
Awareness of EEO, Anti-Discrimination and Harassment legislation
Ability to pass all Star Aviation and client related training such as Health and Safety, Security, Dangerous Goods, Aircraft Loading etc
Knowledge of proper lifting techniques when handling heavy objects
Ability to endure challenging working conditions including physical work, inclement weather, variable shift starts and finishes
Highly conscientious with an ability to achieve a sustained focus on details and task accuracy
Committed to maintaining the highest standards of safety and efficiency
Capable of working in a highly complex operating environment with an interplay of vehicles, aircraft, and people
Highly personable and able to communicate and influence a diverse range of stakeholders
Positive, proactive, and able to work with minimal supervision
Reliable and punctual
Flexible in dealing with change
Solutions focused
Customer and people focused
Calm under pressure
Demonstrated integrity, honesty and ability to maintain confidentiality
Strong problem-solving skills
Sound numeracy skills
Ability to work autonomously and take initiative in appropriate circumstances
Excellent computer skills in the Microsoft Office Suite
Capable of using ground to ground radio equipment
#J-18808-Ljbffr