Customer Support (Technical & Parts)
* $39.00 per hour + penalties
* Monday to Friday | 7:00am – 3:00pm
* Location: Ingleburn, NSW
About Our Client
Our client is a leader in the industrial and mechanical services sector, committed to delivering high-quality products and technical support solutions. You will be joining a supportive and knowledgeable customer support team in a professional office-based environment.
What You Will Be Doing
• Answer and manage technical support enquiry calls from customers, engaging internal employees to address and resolve questions
• Provide customer support including accurate parts interpretation and technical assistance
• Manage quotations, including preparation, follow-up, and resolution
• Support engine quotations and sales-related activities
• Ensure customer satisfaction through friendly, efficient, and timely communication
• Handle delivery and transport tracking enquiries
Systems
• Daily CRM case management handling
• Management of individual and shared Customer Service Centre (CSC) mailboxes
• ERP system data entry and processing of parts quotations and customer orders
What You Will Need
• Sound knowledge of pumping systems, generators (gensets), lighting, diesel engines, and mechanical equipment
• Experience using ERP systems
• Proficiency in Microsoft Office applications
• Ability to accurately interpret operating, maintenance, and spare parts manuals
• Knowledge of the M3 system is desirable
What's in it for you
* Supportive team environment with on-the-job training
* Super paid on all hours
* My Benefits - Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub as well as acquiring special offers through our partnership with Flare
Apply Now
Click on the Apply button or for more information please contact:
Beth Ryan
Job Order Reference Number:
NEWCIJ
About WorkPac
WorkPac is Australia's largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.
Equal Employment Opportunity
At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.