Company Location
Oaks Mackay Rivermarque Hotel
Company Description
Minor Hotels is an international hotel owner, operator, and investor, with a diverse portfolio of over 530 properties. Our brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI. We operate in more than 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Minor Hotels AU & NZ specializes in strata-titled accommodation management, with numerous hotels, resorts, and residential buildings throughout Australia and New Zealand.
Job Description
We are seeking a Front Office Supervisor at Oaks Mackay Rivermarque Hotel on a full-time basis. This role offers an exciting opportunity for an experienced customer service professional to join a dynamic team with excellent benefits.
About the Role:
* Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
* Serve as a role model, sharing expertise and motivating the team to achieve high service standards.
* Oversee daily tasks, ensuring they are completed accurately and promptly.
* Manage guest arrivals and departures efficiently, ensuring seamless check-in and check-out processes.
* Address and resolve guest complaints professionally, maintaining high satisfaction levels.
Hourly Rates (excluding super):
Monday - Friday: $36.09 per hour
Saturday: $36.09 per hour
Sunday: $43.31 per hour
Qualifications
To succeed in this role, you should have:
* Proven supervisory experience in an office or hospitality environment, demonstrating leadership and team management skills.
* Extensive hospitality industry background, preferably in hotels or resorts, with a solid understanding of guest service standards and operations.
* Exceptional customer service skills, maintaining professionalism even under pressure.
* Strong time management skills, with the ability to prioritize and complete tasks efficiently.
* Impeccable professional appearance reflecting organizational standards.
* Flexibility to work weekends and adapt to varying schedules as needed.
Additional Information
Join our positive and vibrant team and enjoy these benefits:
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
* 20% discount for friends and family on accommodations across all Minor Hotel brands in Australia and New Zealand
* Access to Minor Hotels' paid parental leave benefits
* Additional paid leave, including birthday and study leave
* Educational financial support for relevant professional development
* Savings and cashback offers from over 400 retailers in Australia and New Zealand
* Experience discounts (Opera Australia, Australia Zoo, BRG Brands, Adrenaline, RedBalloon)
* Discounts on furniture
* Wellbeing programs through Uprise (EAP)
* Wellness programs at Elysia Wellness Retreat, including accommodation, F&B, wellness activities, spa treatments, and consultations, depending on the program length.
We value our people and invest in your growth and career progression. Join a close-knit team committed to delivering exceptional guest experiences and fostering a positive workplace culture.
Currently, we are only accepting applications from candidates with valid working rights in Australia or New Zealand.
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