Mandatory: Australian Citizenship required to work within Federal Government.
About the company:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This role is based in Chermside Qld, and is a great opportunity for an experienced Admin and Office Support Officer to join this busy team for a long-term temporary assignment until the end of December 2025.
About the role:
* Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
* Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
* Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
* Managing the team shared email inbox, appointments and telephone enquiries.
* Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
* Undertaking research and investigation activities and preparing associated reports and correspondence.
* Undertaking a range of data entry activities and ensuring follow up is completed.
* Receiving and recording complaints and other feedback in the Agency Business systems.
About you:
* You will have previous experience working in a reception or face to face customer service environment
* You will have ability to work in a team
* You will have strong communication and customer service skills
* You will have ability to manage conflict and difficult/sensitive conversations
* You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
* You will have ability to use initiative and work independently
* You will have ability to learn new systems and processes
Benefits:
* ASAP Start (pending Federal Police Clearance)
* Temporary casual assignment until 31st Dec 2026
* Full time hours Monday to Friday
* $37.36 per hour + Super
If you suit the above criteria please APPLY now
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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