At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
As the Patient Services Officer, you'll be responsible for providing administrative and general support to staff, patients and clinicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This is a casual position, based within our North Adelaide clinic, with a need to attend other sites as required.
More Specifically, You Will
Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback. Consistently maintain a professional service which meets patient needs. Duties include but are not limited to:
Support patient billing and payment discussions with clarity, empathy, and professionalism.
Provide high level support to Doctors and other key stakeholders
Monitor patient flow throughout the clinic, ensuring a smooth and welcoming experience
Promptly and courteously manage all incoming telephone inquiries
Demonstrate a strong understanding of clinic services to effectively respond to patient questions
Schedule doctor consultations, balancing availability with clinical priorities
Coordinate all requirements to support successful doctor clinic visits
Manage incoming correspondence, including scanning, sorting, and appropriately actioning documents
We're Interested In Hearing From People Who
Experienced in administrative roles within fast-paced, customer-focused settings, ideally within healthcare.
Knowledgeable in patient billing processes and Medicare funding pathways.
Confident in managing urgent matters and coordinating time-sensitive medical appointments with efficiency and care.
Highly organised and articulate, with strong communication skills to engage effectively with both internal teams and external stakeholders.
Able to work autonomously while thriving in collaborative team environments.
Proficient in clinical administration software and the Microsoft Office suite.
Committed to fostering a positive and collaborative team culture, aligned with organisational values.
Adaptable and open to varied responsibilities in a dynamic environment.
Benefits Of Joining Our Team
Thriving, supportive and collaborative wider team, that place emphasis on staff wellbeing and encouragement to live to your highest potential.
Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.
The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments.
Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
Learn and grow with our award-winning development programs.
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is an Equal Opportunity Employer.