IT Operations Support Lead
Our client is a fast-growing financial services business recognised for innovation, client satisfaction, and employee engagement. As part of their Sydney team, you'll help strengthen and modernise their IT infrastructure environment and manager their MSP partnership.
About the Role This IT Operations Lead requires strong technical expertise, proven vendor management experience, and a solutions-driven mindset. The role is about 30% hands on, and 70% MSP management.
You'll play a key role in shaping IT workflows, managing external providers, and supporting business stakeholders across infrastructure, networking, cloud, and workplace technologies.
What You'll Do
Manage relationships with MSPs and vendors
Drive MSP performance, compliance, and value.
Oversee IT infrastructure and hardware support
Develop and improve IT workflows, policies, and service models
Configure the recently implemented JSM
Embed IT security best practices into infrastructure
What You'll Bring
Solid IT infrastructure and support experience
Broad skills across server, networks, support
Expertise in managing MSPs/vendors.
Strong networking, cloud, workplace technologies, & IT security.
Tech skills with Meraki, Defender, ClouStrike, JSM would be ideal
Excellent communication, stakeholder, and vendor management skills.
Self-motivated, organised, and adaptable to a fast-paced environment.
Nice to Have
Financial services or regulated industry experience.
Certifications such as ITIL, Microsoft, CISSP, or PMP.
Exposure to frameworks like ISO 27001, SOC 2, or APRA CPS 234.
Next Steps To be considered for this fantastic opportunity, pleased hit the "Apply Now" button or send your CV to
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting