Are you a talented and dedicated technical support professional with a passion for delivering outstanding service across various communication channels? We're looking for someone like you- who can provide expert customer support and sales assistance to customers, our external sales team, and distributors. Join us in driving SMC's market share growth and make a meaningful impact with your skills and professionalism!
This is a Monday–Friday onsite role in Castle Hill - a great opportunity to work close to home!
In this role, you will:
* Provide high-quality customer service support via email, phone, and other channels promptly and professionally.
* Provide solutions to customer inquiries related to products by identifying their needs through effective questioning and listening.
* Build trust and loyalty by establishing personal connections and acting as a professional brand ambassador.
* Assist customers with technical problem resolution, order processing, pricing information, and quotes.
* Collaborate with appropriate external sales representatives on issues related to their customers.
* Use telephone processes and procedures appropriately and in a timely manner (e.g., transferring customers, time on hold, etc.).
* Efficiently manage administrative tasks related to the role.
* Identify and elevate priority orders as they arise.
* Manage transactions and ensure accuracy in cash sales receipts.
What We Offer:
* Join a globally respected brand and market leader with highly skilled technical and people managers across ANZ
* Collaborative environment providing resources and support to be successful.
* Work from our Hills Shire office with onsite covered parking, located at a large company‐owned site and just minutes from public transport and the train station.
* Internal progression opportunities
* Insurance benefits within the company superannuation plan
* Focus on employee Wellbeing & Employee Assistance Programs
* Competitive salary package (with annual Salary Review process).
Qualifications & Skills:
* A background in mechanical or electrical disciplines is preferred.
* Proven track record in a dynamic, fast‐paced customer service environment.
* Strong organizational and problem‐solving abilities, with a solution‐oriented approach.
* Attention to detail and the capacity to make confident, well‐informed decisions.
* Excellent verbal and written communication skills.
* Experience in upselling, cross‐selling, or enhancing service value is highly advantageous.
* Familiarity with ERP or CRM platforms such as SAP, Salesforce, or Zendesk is a plus.
About Us:
SMC Corporation is a manufacturer of electro‐pneumatic and industrial automation components, successful in providing innovative products and solutions to customers across a wide array of industries. Our success has been achieved through our commitment to providing customers with Japanese quality, customer centric design, locally manufactured products backed by unrivalled commercial support.
OUR RECRUITMENT PROCESS
At SMC, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and are dedicated to ensuring a fair and equitable recruitment process.
If your experience matches the role's requirements, click 'Apply' and we'll reach out within a few business days to arrange an initial phone screening
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