Take the next step. Be part of something bigger at Suncorp.
* Lead impactful people initiatives within Suncorp's Consumer Claims team
* Drive workforce planning, engagement, and wellbeing
About the Role
As People Manager within Suncorp's People, Legal & Corporate Services team, you will play a vital role in supporting Consumer Claims by developing and executing focused people strategies. You'll be a trusted advisor, collaborating with leadership to forecast workforce needs, address escalated employee matters, and lead engagement, wellbeing and transformation initiatives. If you have a strong background in HR and a passion for fostering an engaged, resilient workforce, this role provides an opportunity to make a meaningful impact in a dynamic, customer-focused environment.
What You'll Do
* Collaborate with leadership to forecast workforce needs, assess current capabilities, and develop hiring and retention strategies to handle peak claims periods
* Act as a trusted advisor, managing escalated employee concerns and guiding leaders on fair and consistent policy application
* Design and implement initiatives that promote engagement, psychological safety, and resilience, particularly during high-stress periods
* Support leaders through transitions such as process automation and restructuring, coaching them on managing teams through change
* Use people analytics to deliver insights that improve productivity, planning and team effectiveness
What You'll Bring
* Recognised HR or Business Degree (desired)
* 7 to 10 years senior HR leadership experience, ideally in professional services, banking and finance, or a commercial environment, with confidence operating across broad HR disciplines
* Demonstrated ability to manage complex strategic workforce matters independently, using sound judgement and evidence to guide decisions
* Strong analytical and problem-solving abilities, with a strategic mindset and ability to influence across all organisational levels
* Proven expertise in change management and experience leading complex workforce programs
* Strong business acumen, with the ability to understand value drivers and translate business needs into practical people plans
What You'll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
* Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
* Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
* Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
* Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
* Paid volunteer leave, donation matching, and unlimited emergency response leave
* Performance-based bonuses and Suncorp shares for eligible employees
* Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Advertised: 27 Mar 2026 AUS Eastern Daylight TimeApplications close: 17 Apr 2026 AUS Eastern Standard Time
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