Overview
Our client is a leader in their sector and has developed technology, an all-in-one construction management platform designed for builders and trades. With their HQ in Adelaide, they currently serve customers across Australia and New Zealand. They are seeking an Account Manager - Growth & Retention to support their international expansion plans.
In this newly created position, you will acquire new clients and ensure their long-term satisfaction with the platform. Your primary responsibilities will be driving sales through superior customer service, onboarding, and ongoing engagement with clients.
Responsibilities
Day-to-day, you will demonstrate a client-first approach with your focus on:
* Managing the onboarding process for new users to ensure a seamless transition and early adoption of key features.
* Developing and maintaining strong relationships with existing clients to enhance retention and reduce turnover.
* Providing exceptional customer service as the primary contact point for enquiries, concerns, and feedback.
* Conducting regular check-ins and training sessions to help clients maximise the value of the platform.
* Tracking and analysing user engagement data to identify opportunities for growth and improved service.
* Developing and executing account management strategies that align with the company's sales goals.
Qualifications / Requirements
This role is ideal for a results-driven individual who is passionate about technology, construction, and customer success. You will bring proven experience in construction and sales or account management within a SaaS or tech-driven environment, paired with the ability to clearly articulate software benefits and confidently convert leads into long-term customers.
Travel & Benefits
This role will report to the Head of Sales & Marketing and will include some interstate and regional travel to ensure an exceptional user experience for all clients. Your venturesome and entrepreneurial flair goes beyond "the work" and is evidenced in your personal and professional accomplishments and standards of behaviour. In return, you will enjoy access to cutting-edge tools and technology to support your success, performance-based incentives, and a flexible work environment with opportunities for professional growth.
If this ticks all of your boxes, APPLY NOW or call us on 8212 2683 for a confidential discussion!
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