About the Role
We are seeking a skilled Senior Engineer to join our team and lead the management of scam and fraud on our networks. The successful candidate will be responsible for investigating, identifying, and blocking scam and fraudulent traffic, while developing and delivering enhancements to our capability.
The ideal candidate will have experience in mobile core network delivery and/or support, with proven experience in fraud analytics, financial crime prevention, or risk management. Strong proficiency in data analysis using tools such as Splunk and Elastic is also required.
A strong Linux System administration skills, mobile network knowledge, and expert level knowledge of SIP, SMS, and MMS architecture and signalling are highly desirable. Additionally, experience with machine learning or AI-based systems and knowledge of Australian regulation related to security, scam, and fraud management would be an asset.
Key Responsibilities
* Investigate and identify scam and fraudulent traffic on our networks
* Develop and deliver enhancements to our capability to prevent new fraudulent traffic
* Work with stakeholders to detect and prevent scam and fraudulent traffic from reaching our customers
* Create and update relevant documentation, including design documentation, deployment procedures, configuration files, test plans, etc.
* Perform Change Management duties, including implementation of changes and upgrades
* Manage customer and network faults and escalations by any means necessary
* Troubleshoot and resolve a wide range of systems, applications, and technology issues
* Demonstrate teamwork, work alone, and have excellent communication skills with team colleagues, other staff, management, and customers
* Manage and deliver system changes, including software upgrades, security patching, and configuration needed to maintain the supportability and efficiency of our fraud systems
* Be familiar with relevant government regulations and work with stakeholders to undertake assessments and provide feedback of new or changes to regulations
* Implement changes to ensure compliance to regulations
* Provide support, guidance, and leadership within the Scam and Fraud landscape
What You'll Bring
* Experience in mobile core network delivery and/or support
* Proven experience in fraud analytics, financial crime prevention, or risk management
* Strong proficiency in data analysis using tools such as Splunk and Elastic
* Scripting knowledge using regular expressions
* Linux System administration skills
* Mobile Network Knowledge
* Expert level knowledge of SIP, SMS, and MMS architecture and signalling
* Australian regulation related to security, scam, and fraud management knowledge
* Machine learning or AI-based systems experience (highly desirable)
Benefits
* Flexible hybrid way of working (from home and office)
* 'Stay Connected Mobile' – Access to a free mobile plan
* 'Stay Connected NBN' – Access to a free NBN 100 plan
* 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
* Access to TPG Learning Hub platform and internal development opportunities
* Access to Corporate Partner Discounts
Why Work With Us?
We value diversity and inclusion at our organization. We believe that everyone deserves an accessible workplace where they can bring their authentic self to work, regardless of background.