About the Role
As a Manager on Duty, you will manage the day-to-day operations of our Front Office team and work closely with the property's senior management team to ensure an excellent guest experience.
Your key responsibilities
* Manage and develop the Front Office team to drive service excellence.
* Manage the guest arrival and departure experience.
* Monitor room allocations.
* Ensure daily and nightly front desk tasks are actioned and completed.
* Ensure Meriton Suites standards, policies and procedures are adhered to.
* Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
* Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.
To be successful in this role you will have
* Similar experience in a 4‐star or 5‐star hotel.
* Working knowledge of a Property Management System preferably Guest Centrix or similar.
* A passion for the hospitality industry.
* Impeccable grooming and presentation.
* Ability to drive a strong team culture.
* First Aid certificate or ability to gain.
* Full availability to work a 7‐day rotating roster.
Why Meriton Suites?
* Australia's largest owner‐operator of apartment‐style hotel suites, with 23 locations and 6,204 suites nationally.
* Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne.
* 'Merit Academy' our online training platform to further develop your skills and knowledge.
* Paid Parental leave.
* Access to Employee Assistance Program (EAP) to provide professional and personal advice.
* Friends and Family discounts.
* Team activities and social events.
* Induction program for all new starters.
Permanent residents only may apply. Only short‐listed applicants will be contacted within 7 days of application.
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