Overview
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team has won 15 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. We ranked 4th on TIME's Best Employers 2025 list. Join us and see why!
The role
Join our Sales & Experience team and become a key player in ensuring our customers stay with us when they move home. This role is exclusively focused on handling inbound calls from existing customers - no cold calling!
We are looking for energetic individuals who can proactively connect with existing customers, highlighting the seamless transition and ongoing value of remaining with Red Energy. Be the trusted voice that solidifies their choice to keep their energy services with us.
The role is a full time permanent opportunity, working on a rotating roster between 8:00am - 8:00pm Monday to Friday, and 1 in 4 Saturdays between 9:00am - 5:30pm (AEST) with a day off during that week.
What We Look For in You
* Minimum of 12 months experience within sales, retail, hospitality or customer service
* Passion for building rapport with people and delivering high-level service
* A positive self-motivated attitude
The Red Energy Perks
* 3 weeks of in-office paid training at our dog-friendly Richmond office.
* Be in control of your own earnings with a guaranteed base salary and uncapped commission which is paid fortnightly
* 30 weeks of paid parental leave.
* The option to purchase up to 4 weeks of additional annual leave each year.
* Opportunities for career development and advancement - every one of our team leaders started out on the phones!
* We celebrate successes together - quarterly awards nights & team incentives!
* Enjoy flexible working arrangements with 3 days in the office, 2 days remote
If this role sounds like the role you have been looking for, apply for our April intake now!
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