$115k p.a. + super + NFP salary packaging
Job Title
Client Planning Manager
Employment
Full Time / Ongoing
Salary
$115,000 p.a. plus super plus salary packaging
Location
Surrey Hills, VIC or Hobart, TAS
As the Manager of the Client Planning service, you will ensure a seamless and proactive client planning process by leading the end‑to‑end process of roster reviews across the organisation, coordinating annual NDIS plan reviews, monitoring funding outcomes with the funding team, updating and maintaining Rosters of Care, and presenting outcomes at national manager meetings. Your efforts will directly contribute to maximising client funding and achieving their personal goals.
Reporting to the National Manager of Operations, this role requires collaboration across various internal departments—including Finance, Operations, Quality, and Rostering—making it an excellent opportunity for those who thrive in a team‑oriented environment.
Key Requirements
* In‑depth understanding of the NDIS, disability sector, and person‑centred planning frameworks.
* Demonstrated experience in client planning, case management, or service coordination within the disability, aged care, or community services sector.
* Strong leadership and team management skills.
* Excellent interpersonal, communication, and stakeholder engagement skills, with the ability to build trust and rapport with diverse stakeholders.
* High‑level organisational and problem‑solving skills.
* Ability to balance client aspirations with operational, regulatory, and funding realities.
* Strong documentation, reporting, and data‑analysis skills.
* Commitment to inclusion, and the principles of choice and control for people with disabilities.
* Relevant tertiary qualifications in social work, psychology, human services, or related field (desirable).
* Previous experience in disability services, aged care, health, or a similar sector (desirable).
Benefits of joining Able Australia
* Not for Profit Salary Packaging benefits (pay less tax and take home more earnings)
* Flexible starting times and working from home options, including a 50% WFH policy
* Instant discounts to hundreds of online retailers, including Woolworths, Coles, Kmart, Airbnb, Hotels, and Flights and more
* Discounts to Health Insurance and Gym memberships
* 17% annual leave loading (get paid more on your holidays)
* Collaborative and positive team environments where your ideas matter
* Continuous support and supervision to enable you to develop your career and progress.
* Our values are Trust, Respect, Excellence and Kindness and we embed these values into all of our work practices.
About Able Australia
Able Australia is a leading provider of disability services across Victoria, Tasmania, Queensland, and the ACT. For over 50 years we have been delivering innovative support services to people with multiple disabilities and deafblindness.
As a registered provider of the National Disability Insurance Scheme (NDIS), our vision is to enable the people we support to live the life they choose.
How to apply
Please click on the APPLY NOW button and complete the online application form. You will need to upload your resume with your skills and experience. We appreciate the time you have taken to prepare and submit your application and we are committed to responding to every applicant.
We encourage applicants with disabilities to apply. Please let us know if you require any adjustments during the recruitment period.
You must be eligible to work in Australia to be considered for this position.
Employment is conditional upon screening checks throughout employment. Applicants will be required to undergo pre‑employment checks as required, including NDIS Worker Screening Check, International Police Check (if applicable), and Right to Work in Australia.
If you have any particular questions regarding the position or need to find out more, get in touch with Yvette Hyde, Senior Talent Acquisition Business Partner at .
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