We’re seeking an experienced and inspiring Clinic Director to join our team at Eye & Laser Centre Gold Coast on a full-time basis. You'll lead our clinic’s operations, people, performance, and patient experience. This is a pivotal leadership role responsible for driving clinical excellence, commercial success, and a strong culture across the practice.
You will oversee daily operations, strengthen relationships with doctors and referral partners, and ensure the clinic consistently delivers exceptional outcomes for patients and practitioners.
About the Role
As Clinic Director, you will be accountable for the clinical, operational and commercial performance of the clinic. You will:
Strategic & Operational Leadership
* Translate organisational strategy into clear operational plans
* Oversee workforce planning, scheduling and template optimisation
* Ensure the clinic operates efficiently, safely and in compliance with regulatory standards
* Maintain high-quality systems, technology, equipment, and supplier performance
People & Culture
* Lead, coach and develop a high‑performing team
* Create a collaborative, accountable and supportive work environment
* Provide regular feedback, facilitate communication, and manage performance when required
* Support professional development and future workforce planning
Business Development & Marketing
* Partner with Marketing to deliver local initiatives that strengthen brand presence
* Support onboarding and integration of new doctors
* Improve digital reputation through reviews, surveys and patient feedback
* Build strong referral pathways and engage with key practitioners
Governance, Safety & Quality
* Maintain the clinic’s compliance, audit and risk management schedules
* Drive continuous quality improvement
* Ensure incidents and risks are identified, reported and escalated appropriately
* Promote a safe and supportive workplace for staff, practitioners and patients
About You
* Experience in management or senior practice leadership
* Demonstrated success in people, operational and financial management
* Strong communication and relationship‑building skills
* Ability to coach, motivate and develop teams
* Proficiency in PMS/EMR systems and understanding of medical terminology
* Experience in practice billings and revenue processes
* Experience overseeing, managing and adhering to a budget
* A proactive, solutions‑focused mindset and a “make it happen” attitude
* Relevant tertiary qualifications
* A current National Police Check (or willingness to obtain)
Why Join Us?
* Influence strategic decisions and shape clinic success
* Join a values‑driven organisation committed to quality and patient care
* Enjoy genuine leadership autonomy with strong organisational support
* Access ongoing development and growth opportunities
How to Apply
* Your current CV
* A brief cover letter outlining your medical administration experience and why this opportunity interests you.
Unlock job insights
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a practice manager?
* How many years' experience do you have in the healthcare services industry?
* How many years of people management experience do you have?
* What's your expected annual base salary?
* Do you have a current Police Check (National Police Certificate) for employment?
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