About the company:
Work for one of Australia's leading finance specialists—and a people-first organisation where your growth comes first. Join a team where innovation drives success and your contributions truly matter.
Reporting to the Customer Service Team Leader, this is a great opportunity for you to pave your career by learning a wide range of processes in your role as a Customer Service Representative.
This is a hybrid role from Monday to Friday, which will offer excellent work life balance as you work from home two days per week.
Successful candidates must commit to 4 weeks of training that will be carried out onsite.
Role Responsibilities:
Inbound calls relating to a range of customer enquiries while delivering an exceptional client experience to our customers and the dealer network
Responding to written correspondence received from clients or our dealer network
Liaise with internal stakeholders to effectively manage consumer and commercial customers
Taking ownership of complex matters and participating in change implementation activities
Contribute to the success of the wider Operations team, by supporting other areas from time to time
The successful candidate will have:
Excellent and qualified verbal and written communication skills, with the ability to clearly explain complex processes to clients and Senior Management
Previous contact centre experience is preferable but not essential as training will be provided
Demonstrable knowledge of Financial Services or tertiary qualification in a relevant field (completed or ongoing)
High level of attention to detail and accuracy
Demonstrable proficiency across the MS Office suite or Excel is highly regarded
Perks:
Genuine career opportunity for motivated and committed people
Working from home 2 days per week
Supportive, inclusive and diverse team culture
Career Progression
Work close to home in Macquarie Park - close to public transport
Ready to Drive Your Career Forward? Apply now and be part of a team that's shaping the future of finance.
📌 Customer Service Representative Macquarie Park
🏢 Launch Recruitment
📍 Macquarie Park