Job Opportunity: ICT Support Specialist
The role involves providing first and second-level onsite IT support to staff and students, monitoring the helpdesk, and ensuring timely response to support requests.
Main Responsibilities:
* Deliver high-quality IT support services to meet the needs of staff and students.
* Manage the helpdesk and respond to hardware and software issues in a timely manner.
* Assist with the implementation of new technologies and strategies.
* Maintain open communication with users during issue resolution.
* Foster positive relationships through professionalism and responsiveness.
* Manage workload effectively to meet deadlines.
* Provide technical support for audio-visual systems, phones, bells, and sound equipment.
* Ensure compliance with policies on information security, data retention, WHS, and IT asset management.
* Collaborate with other ICT team members, school leaders, and external contractors.
Essential Skills and Qualifications:
* Previous experience in an ICT support role, preferably in education or related fields.
* Able to handle multiple priorities and deliver excellent service.
* Experience supporting audio-visual systems and troubleshooting phones, bells, or sound equipment.
* Strong technical skills in end-user hardware and software.
* Able to train and guide staff and students effectively.
* Experience working with service level agreements (SLAs).
* Excellent written and verbal communication skills, with a professional and approachable style.
* Initiative to improve IT processes.
* Commitment to organisational policies and procedures.