Role Overview
As the primary point of contact for customers, you will be responsible for creating a welcoming and supportive experience from the moment they walk in. This involves engaging in meaningful conversations to understand their needs and utilising your knowledge of financial products and services to support their holistic banking requirements.
Main Responsibilities:
* Address everyday banking queries and refer customers to specialists in Home Loans or Business Banking as needed.
* Assist with banking transactions including cash deposits and withdrawals.
* Maintain accurate cash handling and ensure end-of-day balancing.
* Educate customers on digital platforms such as online banking and our mobile app.
Fundamental Qualifications:
* Customer Service Experience: ideally in a customer-facing role.
* Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy.
* Personality: an energetic personality coupled with a genuine passion for helping people.
* Resilience: ability to remain calm and composed while handling challenging situations.
* Adaptability: a will to learn and adapt to new banking procedures and technologies.
Benefits and Opportunities:
* A part-time, branch-based role with 21 hours per week across Monday, Thursday, and Friday from 8:45am - 4:30pm.
* Ongoing training and development opportunities to enhance your skills and career growth.
* An inclusive community that welcomes everyone and provides additional support for veterans, Indigenous Australians, and neurodiverse individuals.
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