We are a family owned and operated business in vineyard, winery and cellar door.
We are looking for a self motivated, vibrant and friendly person to join our cellar door sales and back office team with a business and/or administrative background. The position is permanent full-time and will include weekend work.
We are looking for:
Cellar Door Sales Customer Service & Administration
● Manage daily administrative tasks for the cellar door sales operations
● Deliver prompt & courteous service to customers
● Develop initiatives to increase visitation to the cellar door
● Facilitate and conduct wine tastings for customers whilst promoting responsible service of alcohol
● Maintain awareness of the priorities and workloads of individuals within the team
● Handle any cellar door sales complaints within capacity
● Answer incoming phone calls/emails promptly
● Complete end of day process
Stock Control/Inventory
● Maintain accurate and up to date stock records
● Maintain stock inventory levels and order stock for cellar door and Wine Club as required
● Maintain pricing on all products in 360Winery till system
Purchasing & Procurement
● Create Purchase Orders for cellar door consumables
● Receipt Purchase Orders for cellar door consumables
Management and Teamwork
● Provide on the job training for new and existing cellar door staff
● Contribute in the recruitment and selection of new cellar door sales staff when applicable
● Participate in team development initiatives and activities
System review and improvement
● Develop new and maintain existing workplace procedures, processes and documentation
● Identify opportunities to improve the overall cellar door sales administration function
● Implement improved practices and processes relating to the cellar door sales function
Essential Capabilities and Experience
● RSA
● Excellent computer, oral and written communication skills
● Strong spreadsheet skills
● Highly self motivated and enthusiastic
● Administrative, managerial and problem solving skills
● Experience in leading and supporting a team
Desirable Capabilities and Experience
● Product and market knowledge within the wine industry
● Highly developed consultative relationship building skills
If you meet these skills, we look forward to receiving your application.