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Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. This flexibility allows Atlassians to support their family, personal goals, and other priorities. We hire in any country where we have a legal entity, and conduct interviews and onboarding virtually, reflecting our distributed-first approach.
Overview
We are seeking a proactive and skilled Technical Support Engineer to provide dedicated support to our executive leadership team. This role ensures seamless technology experiences, enabling our executives to focus on strategic priorities. Responsibilities include troubleshooting technical issues, providing timely solutions, and maintaining professionalism and discretion.
Responsibilities
Provide direct technical support to executive-level users across devices (laptops, desktops, mobile devices, tablets) and operating systems (Windows, macOS, iOS, Android).
Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems.
Manage and prioritize support requests, ensuring timely resolution and clear communication with executives.
Assist in setting up and configuring new devices and software for executive users.
Document technical issues and resolutions clearly and concisely.
Collaborate with other IT teams to escalate and resolve complex issues.
Provide remote support using various tools and technologies.
Maintain confidentiality and discretion regarding sensitive information.
Provide basic training and guidance to executives on commonly used technologies and applications.
Assist in maintaining an inventory of executive IT equipment.
Participate in on-call rotation as needed.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent practical experience.
3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred.
Solid understanding of operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts.
Experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), and video conferencing solutions (e.g., Zoom, Webex).
Strong troubleshooting and problem-solving skills.
Excellent communication (written and verbal), interpersonal, and customer service skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and discretion.
Basic understanding of IT security best practices.
Certifications such as CompTIA A+ or relevant Microsoft or Apple certifications are a plus.
Perks & Benefits
Atlassian offers a variety of perks and benefits, including health coverage, paid volunteer days, wellness resources, and more. Learn more at go.atlassian.com/perksandbenefits.
About Atlassian
We aim to unleash the potential of every team. Our software helps teams worldwide collaborate effectively. We value diversity and inclusion, and do not discriminate based on race, religion, gender, or other protected statuses. We support accommodations during the recruitment process. Learn more at go.atlassian.com/crh.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
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