About the Role
We're looking for a proactive and experienced Office Administrator to join our small but busy team. You'll play a central role in the day-to-day operations of our roller door business—handling everything from customer bookings and invoicing to supplier coordination and job scheduling.
We are an extremely busy office receving upwards of 150 phone calls / inbound emails per day. These all need to be actioned by the team, so experience working in a high-volume office with a team is necessary. Multi-tasking is key to this role.
This position requires someone who's confident working independently, enjoys variety in their work, and has a solid background in office administration, preferably within a service or trades-based environment.
Key Responsibilities
* Answer incoming calls, managing multiple email inbox and walk-in enquiries in a professional and friendly manner
* Manage job bookings and schedule service/installation teams using job management software
* Create and issue customer quotes and invoices
* Ordering parts and doors
* Maintain records of stock levels, order supplies and liaise with suppliers
* Track job progress and follow up with customers as needed
* Working closely with other departments, such as Accounts, Sales and Operations
* Maintain accurate digital filing systems
* Support the Director and operations team with reporting and administration tasks
* Ensure compliance with safety and quality paperwork (e.g. job sheets, warranties, service logs)
* Coordinate incoming and outgoing correspondence, deliveries, and mail
* Assist with onboarding new staff
* Role progression will be quick for the right person.
Skills & Experience
* 3+ years in an administration role, preferably in a construction, manufacturing, or service industry
* Strong communication and interpersonal skills
* Confident with Microsoft Office (Outlook, Word, Excel) and job management systems (e.g. Simpro, Xero) is a bonus
* High level of organisation and attention to detail
* Ability to manage competing priorities and work unsupervised
* Experience managing bookings, scheduling trades, or coordinating logistics is highly desirable
You'll Fit In Well If You…
* Enjoy a busy, varied role where no two days are the same
* Are a clear communicator and natural problem solver
* Take pride in getting things done right the first time
* Can balance customer service with admin deadlines
* Like working with a small, practical, and friendly team