Customer Success Lead
We are seeking a skilled Customer Success Lead to drive customer success and plan/executed projects.
About the Role:
* Drive Customer Success: Guide clients through onboarding and training, ensuring a seamless experience.
* Plan and Execute Projects: Collaborate with internal teams and clients to gather requirements, define project scopes, and oversee successful implementations.
* Foster Strong Relationships: Serve as the primary contact for key clients, providing proactive support and personalized solutions.
* Deliver Solutions: Work closely with the operations team to address customer needs, resolve challenges, and optimize workflows.
* Champion Excellence: Continuously learn about company offerings to provide expert guidance to our clients.
Your Daily Impact:
* Customer Onboarding: Lead training sessions and ensure clients are confident in using our services.
* Requirements Gathering: Work with clients to understand their needs and tailor solutions.
* Project Coordination: Manage timelines, communicate updates, and collaborate across teams for smooth project delivery.
* Continuous Support: Respond to inquiries, troubleshoot issues, and ensure clients feel supported every step of the way.
About You:
* Strong background in customer success, onboarding, or project planning.
* Proven ability to gather requirements, plan workflows, and manage client expectations.
* Exceptional communication and relationship-building skills.
* Tech-savvy, with proficiency in tools like Microsoft Office and CRM platforms.
* Detail-oriented, proactive, and capable of juggling multiple priorities in a fast-paced environment.
Why Us?
* Innovative Solutions: Be part of a company that is at the forefront of flexible payment solutions.
* Career Growth: Opportunities for advancement and professional development as we grow our market presence.
* Dynamic Environment: A fast-paced, supportive, and collaborative workplace where your contributions are valued.
* Competitive Compensation: Attractive salary with performance-based incentives.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting