We are seeking a skilled Professional Support Specialist to join our team. The successful candidate will be responsible for delivering high-quality telephone-based support services using cognitive-behavioural techniques.
Main Responsibilities:
* Provide expert guidance and coaching to clients via telephone
* Collaborate with Quality Managers to enhance service delivery outcomes
The ideal candidate will have excellent problem-solving skills, strong communication abilities, and experience in developing referral networks. You will work closely with various stakeholders to ensure seamless communication and embed new capabilities within the team's operations.