Job Description
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Make a Difference Where it Matters Most
">We believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.">">
Join Our Team
">You will support residents to maintain safe, secure, and sustainable tenancies by delivering respectful, person-centred housing services. Your work will directly improve lives, strengthen communities, and contribute to a more inclusive housing system.">
About The Role
">This role is ideal for someone who excels at building trust, navigating complex situations with empathy, and juggling competing priorities in a fast-paced, purpose-driven environment.">
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* Build respectful, trusted relationships with residents and support their housing journey
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* Manage the end-to-end tenancy process
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* Collaborate with support providers to address complex needs and sustain tenancies
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* Monitor and manage arrears and rent payments with empathy and consistency
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* Promote community wellbeing through safe and inclusive housing environments
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* Contribute to ongoing service improvement aligned with our strategic priorities
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Requirements
">We're looking for someone with experience in tenancy management, community housing, or customer service. You'll need excellent communication skills and emotional intelligence, particularly when working with vulnerable people.">
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* Experience in tenancy management, community housing, or customer service
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* Excellent communication skills and emotional intelligence, particularly when working with vulnerable people
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* Confidence navigating rent arrears, anti-social behaviour, and tenancy obligations
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* A collaborative, solutions-focused approach
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* Qualifications in housing, social services, or related fields (or equivalent experience)
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What We Offer
">We offer a supportive culture, flexible working arrangements, and opportunities for growth and development. Our benefits include:">
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* Growth and development - enhance your skills and advance your career through tailored learning opportunities
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* Balance that works - enjoy five weeks annual leave and flexible working arrangements suited to your lifestyle
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* Valuable benefits - increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave
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* Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace
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Our Values
">Everything we do is guided by our shared values:">
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* Putting people first - we listen, respect, and respond to our communities
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* Working together - collaboration helps us achieve better outcomes
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* Doing the right thing - we act with integrity and accountability
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* Acting boldly - we innovate to address current housing challenges
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Belong With Us
">We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.