Overview
Join to apply for the Carer Support Facilitator - Carer Gateway Program role at Beaumont People.
About The Organisation
Arafmi is the peak body for unpaid mental health carers in Queensland. Arafmi provides free services for mental health carers in Queensland and advocates for systemic reforms. They have over 45 years' experience and are passionate about making a difference to the lives of people, their families and carers.
The Carer Support Team provides a dedicated support service to mental health carers across Queensland. This includes 24/7 telephone support, one-to-one coaching, support groups, a carer education program, events, respite, stakeholder engagement and participation and engagement with Carer Gateway programs.
About The Role
In this rewarding and autonomous role, you’ll engage directly with mental health carers in your region, supporting their wellbeing, navigating services, and delivering tailored support through coaching, education sessions, and group facilitation. You’ll be a key point of contact for new and existing carers in the program, completing registrations and needs assessments, helping them access funding and services, and building trusted relationships with local stakeholders and service providers. This position is a maximum term contract position to 30 June 2026.
Responsibilities
- Establish and maintain skilled and effective working relationships with carers in a manner that preserves their dignity and privacy
- Conducting carer intakes, assessments, planning, and reviews
- Facilitating individual and group coaching sessions (in person and online)
- Coordinating regional education sessions and carer events
- Build strong, positive relationships and referral pathways in the region and internally with the Arafmi Carer Support Program
- Maintaining accurate records and meeting reporting requirements
- Working collaboratively with Arafmi’s broader carer support team and partners
To be successful, you will have
- Minimum 3+ years’ experience in a similar support, case management, or community engagement role
- Lived experience as a carer for someone with mental ill-health is desirable but not essential
- Thorough understanding of the caring role, trauma-informed practice, and best practice carer supports that enable carers to sustain their caring role and enhance their wellbeing
- Ability to build strong, respectful relationships that promote capacity and resilience through periods of complex challenges
- Strong facilitation skills and experience running group programs or workshops
- Exceptional organisational skills and the ability to work autonomously
- The ability to build trust, rapport, and partnerships within the community
- Previous experience providing Carer Gateway funded programs would be advantageous
- Formal qualifications are not essential, but a high level of skills and knowledge similar to formal study at a degree level is expected
Essential Requirements
- Current driver’s licence and access to a comprehensively insured vehicle
- NDIS Worker Screening Card, Blue Card, and Police Check (or ability to obtain)
- Confidence using Microsoft Office and client record management systems
- Willingness to travel occasionally and work flexibly to meet carer needs
Lived experience note
Lived experience as a carer for someone with mental ill-health is highly valued, but not required. You will never be asked to disclose specifics of your lived experience.
Why Join Arafmi?
You’ll be part of a values-led organisation that prioritises staff wellbeing, autonomy, and connection. Arafmi offers a supportive team culture, flexible working arrangements, and an opportunity to truly impact carers’ lives across Queensland.
To Apply
If you are interested in this exciting role, please submit a cover letter addressing how you meet the selection criteria. If you have any questions, email Savannah at or call.
At Beaumont People we believe a diverse workplace is a happy workplace, and we welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. If you require a reasonable accommodation for your application, we would be happy to arrange it.
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📌 Carer Support Facilitator - Carer Gateway Program
🏢 Beaumont People
📍 Sunshine Coast Regional