Employment type: Full time, Fixed term until 28 May 2027
Hours per week: 38
Remuneration: Band 7 salary from $115,575.61 per annum plus superannuation and a fortnightly RDO
Location: Werribee based with potential for a hybrid work arrangement
About the role
Wyndham City is seeking a Service Lead Child & Family Support to lead and motivate a large, multi-disciplinary team to ensure a holistic and cohesive customer service experience is offered to families accessing early years services, including but not limited to Maternal & Child Health and Kindergarten Central Registration services.
Reporting to the Coordinator Family & Sector Partnerships, you will coordinate the operational support functions for early years services, including decision-making, business planning, financial functions, customer experience, resourcing management, and project coordination. This role is also responsible for overseeing operational reporting, including service standards, performance metrics, data insights, facilitating change management and continuous improvement initiatives.
Your leadership skills together with your understanding and knowledge of change management, experience in leading multidisciplinary teams and passion for driving quality improvement and customer experience initiatives will make you an ideal candidate for this role.
Responsibilities
* Delivering a holistic and cohesive customer service approach to all families and residents that access early years services in Wyndham
* Strengthening systems and processes to measure engagement with families and community to increase responsiveness and participation in early years services
* Deliver high‐quality customer service outcomes in accordance with relevant government policies and guidelines associated with Maternal & Child Health and kindergarten Central Registration & Enrolment Schemes
Qualifications
* Demonstrated experience in leadership, people and resource management and supporting multi-disciplinary teams to drive business outcomes
* Experience in the development, delivery, and coordination of community services such as Maternal Child Health and/or Kindergarten Central Registration programs is desirable
* Degree or Diploma in a business‐related discipline with several years' relevant experience or lesser formal qualification with extensive experience
* Well‐developed interpersonal and communication skills both verbal and written, with the ability to deal with a diverse range of stakeholders
* Current employee Working with Children Check
* Current Victorian Drivers licence
Equality and inclusion
Wyndham City Council is committed to providing a fair, inclusive, and accessible recruitment experience. The Council values workforce diversity and inclusion and aims to provide equal opportunities for all applicants.
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