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Service Delivery Manager – Experience Platforms
* ead IT Service Delivery for Experience Platforms
* Hybrid working with flexible leave options
* Sydney/Melbourne/Brisbane location
About the role
As a Service Delivery Manager, you’ll oversee the lifecycle of IT services for Suncorp’s Experience Platforms, ensuring smooth operations and exceptional outcomes. You’ll collaborate with internal teams, Experience Platform Technology owners and partners to deliver reliable, secure, and scalable technology solutions that support our business goals.
This role requires participation in the on-call support roster.
What You\'ll Do
* Manage end-to-end service delivery for experience platforms, customer telephony, with a focus on security, asset health, performance and meets business and customer needs.
* Partner with internal teams and external providers to resolve incidents and improve service quality.
* Monitor and report on service performance, driving continual improvement initiatives.
* Oversee risk management activities, including cybersecurity, business continuity, and compliance.
* Support the introduction of new or changed services, ensuring readiness and seamless transition.
What You\'ll Bring
* Minimum 5 years’ experience in IT service delivery and operations across diverse domains.
* Strong knowledge of ITIL practices and service management tools (e.g., ServiceNow).
* Proven ability to manage vendor relationships and negotiate service level agreements.
* Broad technical understanding of infrastructure and application services.
* Excellent communication and stakeholder engagement skills, from technical teams to senior leaders.
What You\'ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
* Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
* Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
* Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
* Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
* Paid volunteer leave, donation matching, and unlimited emergency response leave
* Performance-based bonuses and Suncorp shares for eligible employees
* Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.
Advertised: 04 Feb 2026 AUS Eastern Daylight Time
Applications close: 04 Mar 2026 AUS Eastern Daylight Time
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