Location – McQuoin Park, Wahroonga
Full Time Permanent role
Pay rate – $35 per hour + superannuation
Up to $18,550 tax free with Not for Profit Salary Packaging
Exciting things are happening at Catholic Healthcare We are celebrating 30 years of providing care and we now have 5500+ employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
This is a unique opportunity for a "People Person" to join our small team in an autonomous and very rewarding role, helping to provide a welcoming village environment and deliver exceptional customer service to the McQuoin Park residents.
In your role you will be the first point of contact for residents, visitors and service providers and coordinate a range of village activities and services that enhance daily life and ensure our residents thrive.
Day to day this role looks like:
Creating a welcoming and personable reception experience for residents, employees, guests, and visitors
Welcoming new residents and helping them to settle into the community
Enhancing the resident experience by building relationships early so they feel seen, heard and known
Scheduling and conducting resident tours to showcase the village for potential residents and their family members
Liasing with team members in the village, coordinating activities and events and managing monthly newsletters
Maintaining up to date knowledge of all Catholic Healthcare offerings, including the 'Checked In Care' app and other technology to support residents and families to customise their experience at the village
Responding to resident feedback and complaints, ensuring they feel heard and resolving or escalating as needed
Coordinating resident services including optional services for residents
Liaising with resident and social committees
Providing an exceptional experience to residents focusing on hospitality, wellbeing and leisure
Ensuring resident safety during activities, including conducting environmental and activity risk assessments and designing safe work procedures
To be successful in this role you'll need:
Strong communication and interpersonal skills, including the ability to build meaningful relationships with older people
Ability to handle multiple tasks and coordinate effectively
Have a warm and welcoming disposition and confidence in a front of house role
Problem solving skills
Hospitality industry background advantageous (but not essential)
Strong Information Technology skills and ability to demonstrate technology to others
Be a people person who genuinely enjoys engaging with others
What we can offer you:
Not-for-profit tax benefits so you pay less tax
Fitness Passport discounted gym benefits
Paid Parental leave
Long Service leave after 5 years
40+ Locations across NSW and QLD if you choose to move
A values-based organisation that welcomes applicants from all faiths and backgrounds
We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.