Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow. Our talented workforce of over 950 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day. We have a bold and ambitious future, inspired by our vision to unlock water's full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future. Over the coming 5 years we're investing $1.7 billion to ensure a safe and secure water future for a growing Tasmania, and we will make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or YouTube channel to learn more.
The role
We're on the lookout for our next Customer Service superstars! If you're a confident communicator, a resilient, natural problem solver, and someone who appreciates a structured workday that keeps things interesting, you'll feel right at home here. You'll join an inclusive, fun, and genuinely supportive customer service centre, backed by an experienced leadership team that's invested in your growth and development, because great customer experiences don't happen by accident.
If this sounds like your kind of role, we'd love to hear from you. Submit your application and show us what you've got. This role is based in Devonport and offers an hourly rate of $35.81 on commencement, increasing to $37.80 upon successful completion of probation.
For a copy of the position description, please click HERE.
What we're looking for
This is a fantastic opportunity to join a supportive, fast paced call centre environment where no two days are ever the same (and boredom isn't on the roster). You'll be a key point of contact for a diverse range of customers, via phone, email, webchat, and at the front counter, helping with enquiries, resolving issues, and delivering friendly, professional service every step of the way.
If you have experience in customer service or contact centres and enjoy working in dynamic, high volume environments, this role offers the chance to sharpen your skills, make a real impact, and be part of a team that genuinely values what you bring to the table.
Why TasWater
Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We're continuing to work on future benefits through a dedicated Employee Experience team.
The Details
This role is based in Devonport and attracts a salary of $82,680.88 (inclusive of superannuation), negotiable dependent on experience. We're building a talent pool of motivated and skilled professionals who are interested in being considered for upcoming fixed-term or permanent opportunities within our team.
Shortlisted candidates will be invited to attend an assessment centre session (up to 2 hours). This will include an introductory overview of the organisation, a skills assessment relevant to the role, and a panel interview with members of the hiring team. Throughout the process, we aim to ensure a fair and positive experience for all applicants, and we'll keep you informed of your progress at each stage.
If you'd like to express your interest and be considered for the current vacancy as well as our talent pool, please follow the steps below:
* Visit our careers site at www.taswater.com.au/about-us/careers
* Create an account (or log in, if you have applied with us before)
* Upload an up-to-date resume
* Answer all the questions under the 'your application' page.
If you want to learn more about this role or need assistance in applying, please contact Kerri-Lee Williams – Customer Service Team Leader at kerri-lee.williams@taswater.com.au.
Applications will be closing on Monday, 6th April at 10:00 AM.
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