- Initial 12 Month Contract | Potential To Extend
- Burwood East Location | 5 Days On-Site
- Telecommunications | Radio Communication, Mobile Data & ANPR Equipment
The Role: The Subscriber Technician is responsible for the configuration, testing, and maintenance of radio communication equipment within a managed services network. This hands‑on role involves programming and quality assurance of subscriber devices, coordinating equipment logistics, and providing field support to customers across Victoria.
The Responsibilities:
- Configure, program, and test subscriber equipment: Program, configure, and perform quality assurance testing on radios, mobile data, and video equipment in accordance with the organisation’s procedures and standards.
- Maintain asset and configuration records: Update relevant systems and databases when equipment configurations or asset movements occur, ensuring accurate tagging, tracking, and documentation.
- Coordinate logistics and equipment handling: Manage deliveries, RMAs, stocktakes, and dispatch/receiving of subscriber equipment, liaising with customers, subcontractors, and freight providers.
- Perform repairs and technical support: Diagnose faults, conduct minor repairs, and support field installations or deinstallations to maintain high service reliability across customer sites.
- Ensure service quality and compliance: Meet subscriber‑related KPIs and SLAs, follow quality policies, and contribute to process improvements to enhance service delivery and operational efficiency.
Skills & Experience Required:
- Demonstrated 5 years’ experience as a Subscriber Technician working with radio communications or electronic equipment, including programming, testing, and fault diagnosis.
- Sound knowledge of RF principles, electronics, and IT systems, with the ability to interpret technical drawings and use diagnostic tools.
- Proven ability to manage equipment logistics and asset records, ensuring data accuracy and compliance with established processes.
- Strong communication and coordination skills, with experience liaising with customers, subcontractors, and internal stakeholders.
- A proactive approach to quality assurance and continuous improvement, ensuring service standards, KPIs, and SLAs are consistently met.
What’s in it for you:
- Initial 12 Month Contract | Potential To Extend
- Burwood East Location | 5 Days In office
- Telecommunications | Radio Communication, Mobile Data & ANPR Equipment
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