**About Us**:
Residence on Langley Park is a serviced apartment that offers refined and elegant accommodation, providing guests with a sophisticated and luxurious stay experience. We feature upscale amenities, tastefully designed living spaces, and personalized services tailored to meet the needs of discerning travelers seeking a higher standard of comfort and style.
**Join Our Team**:
We are looking for enthusiastic individuals to join our friendly Front Office team. In this pivotal role, you will ensure exceptional guest experiences at our residence.
**Main Duties**:
Welcome guests upon arrival and assist with check-in procedures.
Handle guest inquiries, requests, and complaints promptly and professionally.
Process guest payments and ensure accurate billing.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
Assist with reservations and room assignments as needed.
Ensure compliance with hotel policies and procedures.
Collaborate with the guest services team to continuously improve guest satisfaction and service delivery.
**Key Requirements**:
A passion for customer service and meeting recent people.
Excellent professional communication skills, both verbal and written.
High level of motivation, self-discipline, and the ability to work independently and as part of a team.
Availability for morning, evening, and weekend shifts.
Previous experience in the hotel industry is advantageous.
**What We Offer**:
A dynamic, caring, and supportive work environment.
Training opportunities.
Company benefits and incentives.
**Job Type**: Casual
Pay: $29.00 - $34.17 per hour
Work Location: In person
📌 Guest Service Officer
🏢 Residence on Langley Park
📍 Perth