Job Title: Guest Services Ambassador
We are seeking an exceptional individual to join our Front Office Team as a Guest Services Ambassador. In this role, you will be responsible for delivering outstanding guest experiences from check-in to departure.
About the Role:
1. Deliver exceptional customer service and ensure a smooth stay experience for our guests
2. Be an ambassador for the hotel, positively representing the brand at all times
3. Interact with guests throughout their stay, ensuring their needs are met and exceeded
4. Process reservations, arrivals, and departures efficiently and effectively
5. Collaborate with other departments to ensure seamless operations
6. Maintain knowledge of room rates and packages to upsell and promote them accordingly
7. Follow up on guest requests and complaints in a timely and professional manner
About You:
* You have a passion for delivering exceptional customer service and a desire to genuinely help others
* Previous front office or reservation experience is preferred but not essential
* You possess excellent communication and interpersonal skills, with the ability to work well under pressure
* You are flexible and able to work varied shifts, including mornings, evenings, weekends, and public holidays
Benefits:
* Flexible work hours
* A great opportunity to work in a funky and friendly hotel environment
* A competitive salary and benefits package
About Us:
We are a unique street art hotel located in the heart of Fortitude Valley. Our boutique hotel offers 65 stylish rooms, flexible meeting spaces, a gym, and a rooftop bar.