We’re partnering with a highly respected Federal Government agency within the health and wellbeing sector to recruit an energetic and client‑focused Service Support Officer .
This role sits within a frontline service environment that supports individuals and families accessing mental health and wellbeing services. You’ll be the welcoming face of the centre and the operational heartbeat behind a busy regional clinical team.
Location
Townsville, QLD
Contract
12 months + possible extension
Hours
Full‑time, 37.5 hrs/week
Clearances
Ability to obtain Baseline Security Clearance (Australian Citizenship Essential)
Rate
$47.00–$50.49/hour plus super
What You’ll Be Doing
In this fast‑paced, people‑centred role, you will:
Frontline Customer Service
* Act as the first point of contact for clients and
* Assist with appointment arrivals and client check‑ins via the organisation’s client management system
* Manage enquiries, provide accurate information, and triage to relevant service teams.
Operational & Administrative Support
* Provide essential admin support to regional managers and clinical teams.
* Coordinate logistics for events, programs, meetings, and community activities.
* Process correspondence, referrals, client allocations and appointment details
General Office & Facility Support
* Manage inboxes, deliveries, travel bookings, invoices, maintenance requests and supplies.
* Support compliance with WHS, diversity, APS standards and internal policies
What We’re Looking For
* Experience in administration, customer service, or service delivery: ideally within health, government, or community services
* Strong written and verbal communication skills
* Professional, empathetic interpersonal style.
* Confident working with vulnerable individuals and sensitive information.
* Comfortable working in a structured, policy‑driven environment.
Why This Role Is Great
* Be part of a mission‑driven organisation improving the wellbeing of Australians.
* Stable, long‑term Government contract.
* Supportive environment with opportunities to learn and grow.
* Engage in incredibly meaningful frontline work that directly impacts the community
Why Work As a Contractor for Ignite?
* Listed on the ASX with an extensive industry network
* Weekly contractor payments
* Personalised contractor care: you’re never “just” a number
* 5.0 Rating on Google Reviews
If you’re organised, professional, and ready to make a real difference, apply now ! If you have any questions regarding this particular role, please feel free to contact Mel on or
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