About the Role
The Graduate IT Systems Analyst is a multi-disciplined role that encompasses elements of Help Desk, Software Support, End-User Documentation and Training, and Project Management.
Key Responsibilities
1. Provide process, system, and software support to individuals and/or user groups
2. Utilise the help desk system to track and resolve all IT-related requests, incidents, and problems
3. Produce high-quality documents, manuals, and communications relevant to systems, projects, and business activities as required
4. Work closely with business users to analyze their existing work practices through systematic process mapping, identify solutions to business needs, and find opportunities for system and process improvement
5. Assist with the development of high-quality functional specifications for new system features and process improvements
6. Develop and execute test plans and scenarios for projects, enhancements, and software upgrades
7. Manage the post-implementation support framework for end users and provide a high level of support
Key Attributes
* A degree in Information Technology, Computer Science, or a related field
* 1 year of experience in a similar IT role is desirable
* Basic knowledge of Microsoft 365, MySQL, and SQL Server
* Demonstrate initiative and goal-oriented skills
* Excellent communication skills, strong time management skills, and attention to detail
* Strong problem-solving skills and analytical thinking, with the ability to analyze user requirements, identify root causes of issues, and propose effective solutions
* Strategic thinking combined with a decisive nature, capable of delivering quick solutions
* Customer service focus with highly developed communication and interpersonal skills
* Flexibility to work independently or in teams as required
How to Apply
Please apply via SEEK, submitting your resume along with a cover letter addressing the criteria.
Additional Information
To enhance your profile and receive insights, sign in and update your profile.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have customer service experience?
* Do you have technical support experience?
* How many years' experience do you have as an IT Systems Analyst?
* Do you have a current Working With Children (WWC) Check?
* What is your expected annual salary?
* How much notice are you required to give your current employer?
* Are you willing to relocate for this role?