Job Title: Senior Systems Administrator
About the Role:
We are seeking a skilled senior technical resource to join our team as a Senior Systems Administrator. This role is responsible for coordinating and providing operational third-tier IT infrastructure maintenance and support for the Department of Justice.
Key Responsibilities:
* Provide feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved.
* Undertake change management activities associated with infrastructure provisioning.
* Analyse, advise, recommend and plan maintenance upgrades or enhancements requests for the Departmental IT infrastructure.
* Research problems and resolve issues to ensure reliable and available services.
* Provide third-level support and maintenance of the Departmental IT infrastructure.
* Understand client's business drivers and contribute to client relationships by assisting in the performance analysis of client's infrastructure environments and making recommendations for improvement.
* Undertake the development and maintenance of procedures and guidelines to ensure continuous improvement of ITS operations.
* Participate in the development, design, implementation and evaluation of whole-of-Government IT-related initiatives.
* Provide and maintain timely, client-focused network, problem, and service management for IT services and facilities.
* Provide mentoring and support to more junior engineers and support technicians in the appropriate use and support of technologies.
What We Offer:
We offer a dynamic work environment and opportunities for career growth and development.