Network Smart Hands Engineer – On Call/Casual/Part Time
Location
Modbury SA ****
Mt Barker SA ****
Mt Gambier SA ****
Murray Bridge SA ****
Port Lincoln SA ****
Renmark SA ****
Victor Harbor SA ****
Employment Type
Independent Contractor / On Call/Casual Basis
Work Mode
Onsite (Field Support / On-Demand/Casual)
Role Overview
We are looking for an experiencedEUC (End User Computing) / Network Smart Hands Engineerto provide onsite technical support under an On Call/ Casual model across client locations in Australia.
The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.
Key Responsibilities
Provideonsite EUC and network smart hands supportfor incidents, service requests, and installations.
Performbreak-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
Support network device installations such asrouters, switches, access points, and cabling.
Handlehardware replacements, upgrades, and troubleshootingfor end-user devices.
Collaborate with remote support and service desk teams to ensure timely resolution.
Maintain accurate logs of dispatch calls, asset details, and work completion reports.
Coordinate with vendors or third-party support teams when needed.
Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience
3+ years of experience inDesktop Support / EUC / Smart Hands / Field Engineering.
Strong knowledge ofWindows OS, O365, Active Directory,and common desktop applications.
Basic understanding ofnetwork concepts(LAN/WAN, IP addressing, cabling, patching).
Hands-on withhardware troubleshooting(laptops, desktops, monitors, printers, peripherals).
Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
Excellent communication and coordination skills.
Must have avalid driver's licenseand willingness to travel to client sites.
Preferred Qualifications
Prior experience in Casual/on-demand support engagements.
Work Scope
On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
Reporting: Regional Service Delivery Manager / Project Coordinator.
#J-*****-Ljbffr