Job Overview
We're seeking a highly skilled Command Centre Technician to join our team in Melbourne, Victoria.
The successful candidate will play a critical role in supporting our remote road safety camera network from our South Melbourne Command Centre. Key responsibilities include monitoring secure networked systems, diagnosing technical issues, analysing images, and coding while coordinating with field technicians to ensure peak performance of our road safety technology.
In this dynamic role, you'll provide expert support and troubleshooting guidance for our talented field technicians, remotely monitor systems, proactively resolve incidents affecting operations, and manage service requests and incidents using our help systems.
You'll also coordinate and support field teams with planned and remedial maintenance, conduct remote site health checks, and verify image quality compliance.
This is an exciting opportunity to deliver exceptional client communication, including daily updates, and participate in the on-call roster for after-hours support.
Key Responsibilities:
* Support remote road safety camera network
* Monitor and diagnose technical issues
* Analyse images and code
* Coordinate with field technicians
* Provide expert support and troubleshooting guidance
* Manage service requests and incidents
* Conduct remote site health checks
* Verify image quality compliance
What We Offer:
* A competitive salary and benefits package
* Ongoing training and professional development opportunities
* A dynamic and supportive work environment
About Us:
We are a global leader in smart mobility, developing technology-driven solutions to make transportation safer and more convenient worldwide. Our team works collaboratively to deliver innovative solutions that meet the evolving needs of our customers.