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- Initial Contract up until June 2026; Possibility for extension
- Adelaide Based Position
The Desktop Support Engineer provides high-quality technical support and customer service to enterprise users across the organisation. This role is responsible for maintaining, troubleshooting, and enhancing end-user computing environments, ensuring that desktop systems, applications, and hardware are reliable, secure, and optimised for business productivity.
Key Responsibilities:
End-User Support:
- Deliver timely and effective Level 2/3 support for desktops, laptops, mobile devices, and peripherals.
- Provide onsite and remote troubleshooting for hardware, operating systems, applications, and enterprise tools.
- Assist in onboarding and offboarding users, including account setup, access management, and equipment provisioning.
System Administration & Maintenance:
- Manage and maintain Windows and/or macOS environments, ensuring compliance with security and configuration standards.
- Deploy software packages, updates, and patches using enterprise deployment tools (e.g., Intune, SCCM).
Incident, Problem & Change Management:
- Log, track, and resolve incidents and service requests in line with ITIL practices and SLAs.
- Escalate complex issues to higher-level support teams or vendors as required.
- Document fixes, procedures, and knowledge base articles for reusability.
- Support large-scale enterprise environments with hundreds/thousands of users across multiple sites.
- Assist with rollouts of enterprise initiatives such as OS upgrades, device refresh projects, and application deployments.
- Collaborate with network, infrastructure, and security teams to ensure seamless end-to-end service delivery.
- Deliver exceptional customer service, ensuring user satisfaction and minimal disruption to business operations.
- Provide user training and guidance on new technologies, systems, and IT policies.
Key Skills & Experience:
- Proven experience in desktop support within a medium-to-large enterprise environment.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Proficiency with Active Directory, group policies, Exchange/Outlook, and identity/access management.
- Experience with enterprise device management tools (e.g., Microsoft Intune, SCCM, JAMF).
- Familiarity with ITIL-based service management processes.
- Strong troubleshooting skills across hardware, software, and network connectivity.
- Excellent communication and interpersonal skills, with a customer-first mindset.
If the above role sounds of interest, please click on "Apply Now ", or get in touch with Ivan via /
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📌 Desktop Support Engineer
🏢 Talent International
📍 Australia