Job Summary:
We are seeking a skilled Team Leader to oversee the daily operations of our cruise bookings and sales teams.
The ideal candidate will have experience in customer service, sales, and team management. They will be responsible for meeting and exceeding sales targets, managing staff, and ensuring exceptional customer experiences.
About the Role:
* Quoting, booking, and invoicing cruise bookings and packages
* Meeting and exceeding monthly sales targets
* Supporting and handling walk-in, email, and telephone enquiries efficiently and accurately
* Maximising sales opportunities by upselling and cross-selling
* Maintaining accurate and comprehensive product information
Requirements:
To succeed in this role, you will need:
* Proven experience working in a customer service environment and towards sales targets
* Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
* GDS experience
* Exceptional focus on details, adept problem-solving skills, and thrive under pressure
* Ambitious, highly motivated, and proficient in organizing tasks efficiently
What We Offer:
Our company is proud to offer a range of benefits that support your career growth and well-being:
* Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts
* Navigate the World: Access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises'
* Culture: A diverse and inclusive work environment with a strong commitment to equality and diversity
* Diverse Crew: An equal opportunity employer welcoming applications from all suitably qualified candidates
* Chart Your Course for Growth: Access to tailored learning and development pathways
* Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses
We value the health and wellbeing of our employees and offer:
* Corporate Health Discounts: Exclusive discounts on health insurance plans
* Social: Regular awards nights, social team-building events, and industry conferences
* Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving
Apply now to take the first step in your exciting new career!